Terms of Service

Webstore Terms & Conditions

This page, together with our Privacy Policy and General Website Terms & Conditions, tells you information about us and informs you of the legal terms and conditions (the “Terms”) which govern your use of our (“Seller”, “We”, “Us”, “Our”) webstore (the “Webstore”).

These Terms will apply to any contract between you and Us in respect of your purchase of video game-related products, items and other content (“Products”) on the Webstore (“Contract”).

Please read these Terms carefully and make sure that you understand them before ordering from the Webstore. You will be asked to agree to these Terms before placing an order. If you do not accept these Terms, you will not be able to place an order.

We recommend you print a copy of these Terms or save them to your computer for future reference.

These Terms are only available in the English language.

1. Information About Us

We are Tebex Limited t/a Tebex, a company registered in England and Wales (Company No. 08129184), registered at: Tebex Limited,
Levy Cohen & Co,
5.2 Central House, 1 Ballards Lane, London, N3 1LQ, UK

VAT Numbers: GB167189962 & EU372035465

2. Contacting Us

For support, reporting fraud, or AUP concerns, contact us at:
👉 https://www.tebex.io/contact/checkout

We will contact you via email or prepaid post if needed.

3. Use of the Webstore

Your use of the Webstore is governed by our General Website Terms & Conditions.

4. Contract Formation

We sell licenses for in-game items from game platforms. When you buy Products, you are entering a Contract with Us, not the game server/platform.

All items are licensed, not sold. The license is non-transferable, non-resellable, and personal to your account.

We may decline a sale at our discretion, especially in cases of fraud or past violations.

5. Problems With Products

We will make reasonable efforts to resolve product issues. If an issue relates to an external service (e.g. game server), we may refer you elsewhere.

6. Ownership & IP

We own all rights to the Webstore. The platform owns the rights to the Products.

We, the Platform, and licensors reserve all rights internationally to protect intellectual property.

7. Webstore Performance Disclaimer

No guarantee of uninterrupted, error-free, or virus-free access.

All transactions are final — no refunds will be issued due to bans or server shutdowns.

Virtual items:

  • Have no real-world value
  • Cannot be exchanged for real-world money

8. Virtual Currency

Virtual Currency is:

  • Only redeemable on the associated platform
  • Cannot be traded or refunded
  • Subject to forfeiture for unusual usage patterns

9. Usage Restrictions

You must not:

  • Use the Webstore for commercial purposes without consent
  • Reverse-engineer, decompile, or replicate the Webstore
  • Resell, distribute, or transfer items/licenses

10. Personal Information

We use your personal data per our Privacy Policy.

11. Age Restriction

You must be 16 years or older to purchase from the Webstore.

12. Order Process

Orders are handled via https://checkout.tebex.io.

Sales are final and subject to:

  • These Terms
  • Game publisher’s terms
  • Ancillary service terms

13. Our Right to Change Terms

We may update these Terms to reflect legal or business changes.

The version in force at the time of your order applies.

14. Right of Withdrawal (EU Customers)

You may withdraw from a purchase within 14 days, unless:

  • You began downloading digital content
  • You consented to waive the withdrawal right

You are entitled to:

  • Fault-free, described, and reasonably delivered Products
  • Local consumer protection laws

16. Delivery

Delivery of digital Products is immediate upon payment unless otherwise noted.

17. Price & Payment

Prices are shown before checkout and may include applicable VAT or taxes.

We accept various payment methods and may apply:

  • Processing/gateway fees
  • Currency conversion charges

By providing payment details, you affirm your authorization and consent.

18. Our Liability

We are only liable for:

  • Foreseeable losses caused by us
  • Death or injury caused by our negligence

We are not liable for:

  • Indirect, incidental, or special damages
  • Delays in access
  • Server/platform bans

19. Affiliated Brands

We are not affiliated with third-party brands unless explicitly listed.

Affiliates:

  • Overwolf
  • CurseForge

If you believe IP is infringed, contact us per Section 2.

20. Third-Party Sites

We are not responsible for third-party websites linked via the Webstore.

  • We may transfer our rights; you may not without consent
  • No third party has rights under these Terms
  • Each clause stands independently — invalidation of one does not affect others
  • English law applies; you may sue in your home country if EU-based

22. Ancillary Services

Products may require third-party services (e.g., servers, clients).
No refunds will be issued if you disagree with those third-party terms.

Schedule 1 – Right of Withdrawal for EU Customers

EU customers have the right to withdraw within 14 days of purchase, unless:

  • You began downloading the digital product
  • You agreed to waive your right during checkout

To exercise your right:

  1. Notify us clearly in writing via email
  2. Do so before the 14-day period expires

Refunds will be issued within 14 days of your request using your original payment method.

Note: The right of withdrawal does not apply once digital content download or use has begun with consent.